Terms of Services Tesoros Naturales
You can buy our products in the following ways:
- On our Online Shop, select the product by clicking on Add to Cart and follow the steps to complete your order.
- By email: email@example.com
Shipping costs correspond exactly to the official fees of the Spanish postal service, with no added fees, and depend on the weight of the product and country of destination. Please click here to check our Table of shipping costs 2013.
If you make your purchase via our online shop, the shipping costs will be calculated automatically once you have completed your Identification Details.
If you have any queries, please contact us by email at firstname.lastname@example.org and we will be pleased to help you.
Tesoros Naturales offers you four payment methods and guarantees the security and confidentiality of the data you provide:
- Bank transfer (national and international): In this case, you will receive an e-mail once you have completed your purchase to confirm your order and all the details you have provided, indicating the number of the bank account to which the money should be transferred. When making the money transfer, please do not forget to indicate the reference number which you will have been given in your order confirmation e-mail. We will dispatch your product once our account has been credited with the amount of the order. Please bear in mind that bank transfers are processed in about 48 hours.
- Credit card: You can pay with a credit or debit card through our payment gateway and secure SSL server, at no additional charge, with all the security protocols and immediately. Once you have completed your purchase you will receive a confirmation email.
- Payment by PayPal: PayPal is an Internet service company that works as an intermediary for payments, in a secure, fast and easy manner. Once you have made your payment and completed the purchase process, Paypal will charge the exact amount to your credit card, at no additional cost. You only need to fill in a quick online payment form. After filling in the form for the first time, you will be registered as a PayPal user and will have an account where all the transactions made will appear. Both you and our company Tesoros Naturales will receive an e-mail to confirm the transaction. Once we have received this email, we will send you the items you have purchased.
Depending on the reason for return, Tesoros Naturales will do the following:
- If you are not satisfied with the product, you have 14 calendar days to return it, in compliance with the Directive 2011/83/UE on consumer rights, as of the day following the date of reception. You must inform us by email and once we have received the item we will refund you with the amount paid, minus the shipping fee as stated by the Directive previously mentioned.
- If the item is damaged, you must inform us immediately so that Tesoros Naturales can make a complaint to the shipping company. The shipping company will pick up the item, send it to us and we will refund you with the amount paid as soon as we have received the product. Please note that this is a very rare event, as all the products we send are very carefully protected.
In any case, it is important that you get in touch with us by email or by phone. Please visit our Contact section.